Shipping and Delivery

Shipping & Delivery Policy

1. Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
You’ll receive an email notification once your order has shipped.


2. Shipping Methods & Carriers

  • Standard Shipping (3–7 business days) via local post delivery.

  • Expedited Shipping (1–3 business days) via UPS or DHL.

  • Overnight Shipping (next-business-day) available for orders placed before 12 PM local time.


3. Shipping Rates

  • Free Standard Shipping on all orders over €50.

  • Flat-rate €5.00 for Standard Shipping on orders under €50.

  • Expedited: €10.00

  • Overnight: €20.00


4. International Shipping

  • We ship to most countries outside the EU.

  • Delivery typically takes 7–14 business days.

  • Customers are responsible for any customs duties, taxes, or import fees.


5. Order Tracking

  • Once your order ships, you’ll receive a tracking number by email.

  • Track your package at: [Carrier Tracking URL] with your tracking code.


6. Address Accuracy

  • Please ensure your shipping address is complete and correct.

  • We are not responsible for delayed or lost packages due to incorrect addresses

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7. Lost or Damaged Packages

  • If your package is marked delivered but you have not received it, please contact us within 7 days.

  • For damaged items, please email photos of the packaging and product within 5 days of delivery so we can arrange a replacement or refund.


8. Returns & Exchanges
See our Returns & Exchanges policy for details on how to return or exchange items.


9. Contact Us
If you have any questions about shipping or delivery, please email support@adriflo.com or contact via Whatsapp: +33 734530111. We’re here to help!

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