Free shipping on purchases over 50€
Shipping & Delivery Policy
1. Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
You’ll receive an email notification once your order has shipped.
2. Shipping Methods & Carriers
Standard Shipping (3–7 business days) via local post delivery.
Expedited Shipping (1–3 business days) via UPS or DHL.
Overnight Shipping (next-business-day) available for orders placed before 12 PM local time.
3. Shipping Rates
Free Standard Shipping on all orders over €50.
Flat-rate €5.00 for Standard Shipping on orders under €50.
Expedited: €10.00
Overnight: €20.00
4. International Shipping
We ship to most countries outside the EU.
Delivery typically takes 7–14 business days.
Customers are responsible for any customs duties, taxes, or import fees.
5. Order Tracking
Once your order ships, you’ll receive a tracking number by email.
Track your package at: [Carrier Tracking URL] with your tracking code.
6. Address Accuracy
Please ensure your shipping address is complete and correct.
We are not responsible for delayed or lost packages due to incorrect addresses
.
7. Lost or Damaged Packages
If your package is marked delivered but you have not received it, please contact us within 7 days.
For damaged items, please email photos of the packaging and product within 5 days of delivery so we can arrange a replacement or refund.
8. Returns & Exchanges
See our Returns & Exchanges policy for details on how to return or exchange items.
9. Contact Us
If you have any questions about shipping or delivery, please email support@adriflo.com or contact via Whatsapp: +33 734530111. We’re here to help!