Shipping & Delivery Policy

1. Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
You’ll receive an email notification once your order has shipped.

2. Shipping Methods & Carriers

• Standard Shipping (3–7 business days) via local post delivery.

• Expedited Shipping (1–3 business days) via UPS or DHL.

• Overnight Shipping (next-business-day) available for orders placed before 12 PM local time.

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3. Shipping Rates

• Free Standard Shipping on all orders over €50.

• Flat-rate €5.00 for Standard Shipping on orders under €50.

• Expedited: €10.00

• Overnight: €20.00

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4. International Shipping

• We ship to most countries outside the EU.

• Delivery typically takes 7–14 business days.

• Customers are responsible for any customs duties, taxes, or import fees.

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5. Order Tracking

• Once your order ships, you’ll receive a tracking number by email.

• Track your package at: [Carrier Tracking URL] with your tracking code.

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6. Address Accuracy

• Please ensure your shipping address is complete and correct.

• We are not responsible for delayed or lost packages due to incorrect addresses

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7. Lost or Damaged Packages

• If your package is marked delivered but you have not received it, please contact us within 7 days.

• For damaged items, please email photos of the packaging and product within 5 days of delivery so we can arrange a replacement or refund.

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8. Returns & Exchanges
See our Returns & Exchanges policy for details on how to return or exchange items.

9. Contact Us
If you have any questions about shipping or delivery, please email support@adriflo.com or contact via Whatsapp: +33 734530111. We’re here to help!