1. Information We Collect

1.1 Information You Provide

• Account registration: name, email address, password, phone number

• Purchases: billing & shipping address, payment details (processed securely via SUMUP or PAYPAL), order history

• Customer service: any messages or attachments you send when you contact support

• Marketing opt-ins: if you choose to subscribe to our newsletter

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1.2 Information We Collect Automatically

• Usage data: pages viewed, time spent, clickstream data, browser type, IP address

• Cookies & similar technologies: to recognize you on return visits, remember preferences, and analyze Site traffic

2. How We Use Your Information

We use your data to:

• Process and fulfill your orders, manage returns and refunds

• Provide customer service and respond to inquiries

• Send you transactional emails (order confirmations, shipping notices)

• Send you marketing communications if you opt-in (you can unsubscribe at any time)

• Improve our Site, products, and services through analytics

• Comply with legal obligations (tax reporting, fraud prevention)

3. Cookies & Tracking Technologies

We use cookies and similar tools:

• Essential cookies: required for Site functionality (shopping cart, secure areas)

• Performance cookies: track usage to improve Site performance (Google Analytics)

• Functional cookies: remember your preferences (language, region)

• Marketing cookies: deliver personalized ads (with your consent)

You can control or delete cookies via your browser settings, but disabling some cookies may affect Site functionality.

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• Service providers: payment processors (Stripe), shipping carriers, email platforms—under binding confidentiality agreements

• Affiliates: only to provide joint services (e.g., loyalty programs)

• Legal authorities: if required to comply with laws, enforce our terms, or protect rights and safety

5. Data Security

• We implement industry-standard security measures (encryption in transit with HTTPS, secure servers)

• Payment data goes directly to Stripe and is not stored on our servers

• Access to your personal data is limited to authorized personnel on a need-to-know basis

6. Data Retention

• We retain your account and order data as long as your account is active or as needed to provide services

• Transactional emails (invoices, shipping confirmations) are retained for tax and accounting purposes (minimum 5 years under Spanish law)

• You can request deletion of your personal data—subject to legal obligations to retain certain records

7. Your Rights (GDPR)

If you are in the EU, you have the right to:

1. Access: obtain a copy of your personal data

2. Rectify: correct inaccurate or incomplete data

3. Erase: request deletion of your data (data that must be retained by law will be excluded)

4. Restrict processing: limit how we use your data

5. Object: opt out of direct marketing or profiling

6. Portability: receive your data in a structured, machine-readable format

To exercise these rights, contact us using the details below. We will respond within one month.

8. Children’s Privacy

We do not knowingly collect personal data from anyone under 13. If you believe we have inadvertently done so, please contact us to have the information removed.

9. International Transfers

Your data may be processed in Spain or other countries where our service providers operate. We ensure adequate safeguards (Standard Contractual Clauses or local adequacy decisions) are in place.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with the “Last updated” date. Continued use of the Site after updates constitutes acceptance of those changes.

11. Contact Us

If you have questions or wish to exercise your rights, please contact:

ADRIFLO
Email: privacy@adriflo.shop
Whatsapp: +33 734530111

Thank you for trusting ADRIFLO with your personal data.